Subject: Re: Tech Support Candidate - Kunal Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 22 Feb 2021 05:17:04 -0700 (MST)

His spoken is good. 
Having technical experience 
But having a gap of 2.5 Years in his career, And had not worked since 2018 
He can join immediately 
His Last Salary was 35k 
right now he is expecting same 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Feb, 2021, at 16:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kunal Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 22 February 2021 at 12:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kunal Pandey 

	

	
	
			Tech Support Test 
		
	Name 	Kunal Pandey 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9899920468 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Mayur vihar phase 1 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ericsson India global 	Engineer 	28 Feb 2018 	35 
Previous Employer 1 	Accenture 	IT SUPPORTS OPERATION 	15 March 2017 	30 
Previous Employer 2 	Aerial telecom 	Operation and maintenance engineer 	29 JAN 2016 	23 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first check my internet connectivity, after that if I found my connectivity all ok , then I will check cookies and my firewall connectivity.. I will allow popup and enable the settings in anti virus. I will update the browser and again I will browse. I think I will able to do the same after all the technical analysis. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all I will on the speaker and it's bluetooth connectivity. After that I will enable my bluetooth and start pairing . After successful pairing I can play ⏯️▶️ \uD83C\uDFB5 music with the speaker as well as I can talk . 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener. 
I am able to resolve issue in given SLA. 
I can bring leads . 
I a focused on quality and customer satisfaction. 
I can do ground level analysis to find the need of customer. 
I am a team player as well as I can handle pressure. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4