Subject: FW: Tech Support Candidate - Sandeep kumar Sandeep
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 22 Feb 2021 10:39:03 +0000

First round

From: Sandeep kumar Sandeep <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 21 February 2021 at 9:14 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sandeep kumar Sandeep

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sandeep kumar Sandeep
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8957172056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      New Ashok Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If a page is not opening in a particular browser, I will try another one to open the page. If the problem continues then, there is a high probability that the problem is with my network, for which I will reset the modem or try to fix it.
Beside this, if problem is with browser, I will go to the setting of browser, then to advance and reset it. I also can check for updates or remove incompatable applications.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1). Start bluetooth device.
2).Right click on bluetooth icon to add a new device
3). After that I will pair it and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? Being an engineer, I have basic technical knowlege. Beside that ai have also completed my post graduation in Corporate communication management, where I have learnt to communicate different stake holders, either internal or external. This makes me a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4