Subject: FW: Tech Support Candidate - Lalit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 22 Feb 2021 10:35:05 +0000

First round

From: Lalit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 February 2021 at 11:35 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Lalit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Lalit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8851969885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Near shahdra
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capline ltd     Sr executive    April   24.5 k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, we need to check for the error message and perform accordingly. It depends on what source we are using for internet connectivity and what device we are using. Incase of desktop, connected with intranet or private network, we need to look for the internet sign on the bottom right corner, if it shows no connection, please check if the LAN cable is attached properly or not, we can perform plug out and plug in once but before doing these tasks, ensure that you try opening some other websites as well. Later, we can perform ip or internet settings, DNS depending upon the scenario.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth speaker, turn on the Bluetooth on your device and try Searching for the desired speaker, it'll give you names of all the devices available within the range depending upon the frequency of the device being used to connect to the speaker. Now, pair with yours and it's connected. Enjoy the melodies!
What according to you makes you a good candidate for customer service or technical support job? I'm a fit for this job role since, I've been into this and similar industry, my passion towards putting in 100% to my work is what makes me more suitable for the job role. You need to be attentive and well focused while handling a customer. There is so much to be followed to make a customer feel delighted.
On a scale of 1 - 5 please rate your fluency in spoken English  4