Subject: Tech Support Candidate - DIVESH BHARDWAJ
From: DIVESH BHARDWAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 05:21:43 -0500

| | Tech Support Test

Name | DIVESH BHARDWAJ
E-mail | [email-masked]
Phone Number | (91) 9818704934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dwarka, new Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ADARSH WORLD SCHOOL, DWARKA | COMP. LAB ASSISTANT | 09/02/2021 | 27998
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection working or not. If its ok check error code on internet and resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First start the bluetooth of speaker and mobile and make it visible everyone.
On mobile go to bluetooth option see speaker name and pair it with phone.
It will connect and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Calmly listening to problems.
Figure out best and shortest way to resolve problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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