Subject: Tech Support Candidate - Akshay Shelke
From: Akshay Shelke <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 02:19:58 -0500

| | Tech Support Test

Name | Akshay Shelke
E-mail | [email-masked]
Phone Number | (400101) 8879803016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Banking Domain

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr | Concierge Executive Operations | 23rd December 2020 | 40000
Previous Employer 1 | Deutsche Bank | IT Operations Analyst | 10th October 2020 | 20000
Previous Employer 2 | AGS Transact Technology | Desktop Support Engineer | 24th October 2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart the device, check whether the website is down for everyone or only for me, make sure the internet connection is not poor.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

swipe down the screen from the top of the screen

touch and hold Bluetooth option

tap pair new device the chek available devices

tap the name of the Bluetooth device you want to connect

What according to you makes you a good candidate for customer service or technical support job? | As I am working in the technical background from last  years and I love to solve technical issues and it is helpful for me too, to learn new technologies
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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