Subject: Trainer Candidate - Abhishek Gayr
From: Abhishek Gayr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 02:00:47 -0500

| | Tech Support Test

Name | Abhishek Gayr
E-mail | [email-masked]
Phone Number | (201206) 8881619700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hoursglassify Trading Llp | Social Media Manager | Immediate | 25000
Previous Employer 1 | Choice Chemtech Pvt Ltd | Graduate Engineer Trainee | June, 2017 | 15000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Training 7-8 subordinates while working as GET, subordinates working on line were supposed to be trained before commencing operations on a daily basis
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The perceived message by the subordinates differs sometimes from the actually delivered message, when they admit they do not get the actual message it is easier to convey again but when they  do not admit that they have perceived something different from the actually conveyed message, it causes sometimes difficulties.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Client/Customer Advocacy determines good or great customer service, I believe in Customer Advocacy.
What according to you makes you a good candidate for this position? | Commitment, Punctuality, Dedication towards work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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