Subject: Tech Support Candidate - Saurav Verma
From: Saurav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:48:42 -0500

| | Tech Support Test

Name | Saurav Verma
E-mail | [email-masked]
Phone Number | (011) 7800672373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Franchise IND | Desktop support | March 2020 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection
Then after check troubleshooting in web browser and update.then after ping in computer system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on bluetooth mobile and speaker then create a pairs then connect the mobile.
What according to you makes you a good candidate for customer service or technical support job? | Actively listening customer problem and ensure that your fault immediately solve by my technical team.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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