Subject: Tech Support Candidate - Kunal Pandey
From: Kunal Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:31:37 -0500

| | Tech Support Test

Name | Kunal Pandey
E-mail | [email-masked]
Phone Number | (+91) 9899920468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson India global | Engineer | 28 Feb 2018 | 35
Previous Employer 1 | Accenture | IT SUPPORTS OPERATION | 15 March 2017 | 30
Previous Employer 2 | Aerial telecom | Operation and maintenance engineer | 29 JAN 2016 | 23

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check my internet connectivity, after that if I found my connectivity all ok , then I will check cookies and my firewall connectivity.. I will allow popup and enable the settings in anti virus. I will update the browser and again I will browse. I think I will able to do the same after all the technical analysis.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will on the speaker and it's bluetooth connectivity. After that I will enable my bluetooth and start pairing . After successful pairing I can play ⏯️▶️ 🎵 music with the speaker as well as I can talk .

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener.
I am able to resolve issue in given SLA.
I can bring leads .
I a focused on quality and customer satisfaction.
I can do ground level analysis to find the need of customer.
I am a team player as well as I can handle pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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