Subject: Tech Support Candidate - Bijeta Raj
From: Bijeta Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:28:00 -0500

| | Tech Support Test

Name | Bijeta Raj
E-mail | [email-masked]
Phone Number | (91) 9460465516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecil | Toc | 20/09/20 | 21000
Previous Employer 1 | Bil | Toc associate | 28/2/19 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ping the IP address of NDTV.
And problem not solved by me then raise the ticket to the next level and escalate the issue to the senior authority.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of both the devices and pair with one another.
What according to you makes you a good candidate for customer service or technical support job? | Patient to resolve to issue and soft spoken.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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