Subject: Trainer Candidate - RAMAN KANT
From: RAMAN KANT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:20:08 -0500

| | Tech Support Test

Name | RAMAN KANT
E-mail | [email-masked]
Phone Number | (248001) 8909091889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCI | Training officer | | 250000
Previous Employer 1 | Naukri.com | Sales executive | 16 January | 220000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Training professional with extensive leadership experience in staff development,
process and productivity improvements, performance management and curriculum
design. Experienced Executive Sales Representative with a demonstrated history of working in the service industry. Skilled in Customer Service, training L&D, Microsoft Word, Microsoft PowerPoint, Leadership, and Team Management. Strong sales professional with a Master of Business Administration (MBA) focused in MBA from IMS UNISON UNIVERSITY.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While managing a team the problem which I have faced is confidence among candidates and coordination. It is very difficult to understand a candidate having a different perception and make them understand the implementation of training and development. It is important to deliver the course content which is easy in understanding and to make candidates comfortable.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer only buys a product once but a great customer is loyal customer he will come to you again and again to buy a product.
What according to you makes you a good candidate for this position? | My observation skills and learning techniques makes me a good candidate for this job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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