Subject: Trainer Candidate - Abhinav Jha
From: Abhinav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:12:44 -0500

| | Tech Support Test

Name | Abhinav Jha
E-mail | [email-masked]
Phone Number | (91) 8800334563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Senior Application Specialist | | 87000
Previous Employer 1 | Gartner | Senior Technical Specialist | | 66000
Previous Employer 2 | Capgemini | Senior System Engineer | | 40000

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

Training to the new joiners with the process.
KB Article Creation
Process Related Documents creation

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Missing day two is much more serious than missing the first session on day one. Advise participants who will be missing day two not to attend and reschedule to join the training with another group.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

customer service means going the extra mile in making sure a customer is happy and satisfied with a company's products or services. It also involves providing service to a customer in a timely, pleasant manner.

What according to you makes you a good candidate for this position?

I am ITIL Certified and having 7 yrs of team lead experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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