Subject: Trainer Candidate - Mukesh Kumar
From: Mukesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 00:54:49 -0500

| | Tech Support Test

Name | Mukesh Kumar
E-mail | [email-masked]
Phone Number | (011) 9911346929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dics technology ltd | Senior IT trainer | March 2020 | 27700.00
Previous Employer 1 | CMC limited | Asp.net tainer | June 2012 | 18000.00
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Class room environment technical course training in programming languages and databases like c/cpp, c#, Java, , python, MySQL, mssql, Oracle, HTML5, CSS etc.
Concept of networking and cloud computing

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Need to upgraded frequently as soon as launched new version its a challenging for every trainer . If you have good basics knowledge in any field will not take a long time to upgrade new or imerging technology and ideas.
Thanks

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to good customer service is that company continue maintain relationships with customers while a great customer service means to provide a loyal service as well keeping
Them satisfied.

What according to you makes you a good candidate for this position? | By providing proper training to maintain good relationship and services satisfaction by the executive and servicer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |