Subject: Trainer Candidate - BALACHANDRAN S
From: BALACHANDRAN S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 23:41:19 -0500

Tech Support
Test

Name

BALACHANDRAN S

E-mail

[email-masked]

Phone Number

(091) 9400474635

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

ALAPPUZHA

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PATANJALI AYURVED LT

Operastions Manager

Previous Employer 1

Kairali Ford

Previous Employer 2

Armstech Engineers

If Selected, how much time do you need
to join?

20-30 days

Please briefly
describe your work experience specifically in training?

Prolific
in client handling and maintaining long term relationships to progressively
generate revenue. Successful hands-on experience in administering and managing
channel partners to efficiently achieve the sales targets. Enjoys breaking
targets and building professional business relations. Seasoned to deliver in
dynamic fast paced intense work environment. Confident in taking up challenging
roles with my proven track record of successfully working in diverse work
profiles.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Acquiring successful time management skills was
one of the biggest challenges I faced as an operations supervisor. It was an
aspect to work-life that I underestimated the significance of. Now that I am in
workforce management, I continue to use the skills I gained, and I am always
trying to improve on them as well.

one of mightiest challenges my first years in management was the volume of work.
It was a big change from a supervisor, and standards were also much higher! I
tackled this in a few different ways. I looked for opportunities to observe and
study other groups with similar tasks, met with senior managers for advice on
where to focus my attention, and set up a structured schedule to make sure I was
putting in the required time to complete the task at hand

The toughest part of the job is definitely dealing with certain clients. When
they give our company representatives a hard time, doing our job becomes tough.
On the other hand, when you get a great client and develop a strong relationship
with them, it is probably the most rewarding parts of the job

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service often centres on delivering or slightly exceeding what
customers expect from your company and its solutions. In contrast, exceptional
customer service requires that you go above and beyond customer expectations

An exceptional provider either delivers ahead of schedule or includes
post-installation training and support to the buyer to ensure a high-quality
experience. This type of post-installation support can minimize complaints and
product returns.

What according to you makes you a
good candidate for this position?

perseverance and
patience

On a scale of 1 - 5 please rate your fluency in
spoken English

4