Subject: Trainer Candidate - Irshad Hamid
From: Irshad Hamid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 19:23:35 -0500

Tech Support
Test

Name

Irshad
Hamid

E-mail

[email-masked]

Phone Number

(+91) 9906755158

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 66

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Sr. Product Compliance Associate "L3"

Still working

50000

Previous Employer 1

Paytm

Associate Support

15 April
2019

33333

Previous Employer 2

AKT TECHNOSOLUTIONS PVT.
LTD

Executive Customer Service

06 July 2017

22000

If Selected, how much time do you need
to join?

One Month

Please briefly
describe your work experience specifically in training?

I had
worked as trainer in Paytm where I used to train people  working for the social
media project or process. I needed to teach them regarding the process how to
communicate and what are the SLA'S that we needed to follow while solving and
replying to the customer issue's via social platform like Twitter Handle and
Facebook Handle. I was also worked on them in order to help or improve their
communication skills as well.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While managing the team, associates were opting
for unplanned leaves which was about to hamper the process, however on the last
moment I always made sure the process is going on smoothly as we need to meet
the SLA'S and the process is not hampering by balancing the quota of unplanned
leaves. For me it's mandatory to be a good leader than a good boss because the
leader leads the team himself and for that the coordination and team bonding
with your team is must which was always my utmost priority. So, what I was doing
if Associate A took unplanned leave because of any reason then I was calling
Associate B myself at the place of Associate A (Because we were working in
rotational shifts) and they were never denying to me as, I said team bond or
coordination is the first main point in order to build or hand a team.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer is the one who understands the issue but still is not ready to wait and
is adamant to resolve his/her concern just at that moment only when you are
connected to him/her on call/chat. However, a great customer both understands
the issue as well as provides the time to resolve it as well that you require
from him for the investigation purpose.

What according to
you makes you a good candidate for this position?

I possess
the required skills that this position needs. Where ever I had worked till date,
my work performance is always best. I have been awarded in many companies as
well for my work performance.

Example of my work performance: In Paytm, I was hired as simple associate then
only after few months I was moved to social media because of my performance
however, for social media post the tenure time should be at least one year and I
was moved just in a span of few months. After that I was given the team and I
used to handle the team in the whole evening shift myself only. Now I am working
with AMAZON a brand, World's number one Ecommerce Company more than one year.
So, I think these are the things which makes me as good candidate for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

5