Subject: Trainer Candidate - Moses Gandhar
From: Moses Gandhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 10:48:26 -0500

| | Tech Support Test

Name | Moses Gandhar
E-mail | [email-masked]
Phone Number | (91) 9674875720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Baghajatin Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xplore-Tech Services Pvt Ltd | Team Leader Application Support | NA | 40000
Previous Employer 1 | Digitech-Hr | System Admin and Programmer | 07-2012 | 17000
Previous Employer 2 | Embee Software Pvt Ltd | IT Support | 06-2010 | 8500

If Selected, how much time do you need to join? | 60days

Please briefly describe your work experience specifically in training?

1. Provide tech support to team, and to external clients when required
2. Assisting with systems integrations
3. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
4. Updating technical documents and procedures
5. Identifying and resolving technical issues
6. Managing coordination at a local and international level where required
7. Delivering regular and customized training to team
8. Preparing maintenance plans and upgrading schedules for the organization’s systems
9. Developing reports for teams across the business
10. Possessing specialist knowledge of operating systems, devices, applications and software

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Late coming of team members, as they always give excuses.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business and great customer service has same things but personal touch is added
What according to you makes you a good candidate for this position? | successful completion of the project which proceeds within the specified time frame and under the established budget, while achieving its objectives
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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