Subject: Trainer Candidate - Deepti Sharma
From: Deepti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 09:19:01 -0500

Tech Support
Test

Name

Deepti
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9643047834

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

DXC Technology India Pvt. Ltd.

Process Associate

Till

25000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

I have
given the process trainig to the juniors.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While imparting training to my junior, I found
that she is unable to understand the technical jargons in first go. So, I
decided to make her things understand by using local examples and linking them
with the process. And, then she completed her training with 99%
accuracy.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is when we can turn the potential customer into the purcahsing
customer and satisfy him or her while purchasing. But, a great customer service
is when can turn the customer into loyal customer for the
organisation.

What according to you makes you a good candidate
for this position?

I understand the values of politeness and sweet
gestures for the customer. I also understand that one way of training can't be
applied to everyone. So, I during the training makes sure that everyone should
understand most of the part of my imparted knowledge. I am also good in
presentation skills and do have extrovert nature which makes me more appropriate
while doing public speaking.

On a scale of 1 - 5 please rate your
fluency in spoken English

4