Subject: Tech Support Candidate - Krishan Kumar
From: Krishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 08:23:03 -0500

| | Tech Support Test

Name | Krishan Kumar
E-mail | [email-masked]
Phone Number | (+91) 8920887493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 86 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | just dial | IRO | working | 25k
Previous Employer 1 | cy future | senior CCE | 20 march 2020 | 22k
Previous Employer 2 | cogent pvt ltd | CCE | 07 dec 2018 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

find the internet connection properly
clear the browser history
check with other websites
the issue will get resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open the Bluetooth speaker and click on the Bluetooth icon on the phone
click to pair and it will connect

What according to you makes you a good candidate for customer service or technical support job?

work on Customer issue fastly
work on cx feedback
good communication and understanding with Customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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