Subject: Tech Support Candidate - Khalid Bashir
From: Khalid Bashir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 05:53:34 -0500

| | Tech Support Test

Name | Khalid Bashir
E-mail | [email-masked]
Phone Number | (91) 7006509050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | BLS international services Pvt ltd | Customer service representative | 28/2/2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The error is usually generated mostly if you don't have the connection to the internet or a misconfigured network.it can also be triggered by a dead DNS server response or a firewall blocking the browser from locating the network.

Steps are deleting all cookies,clearing cache to checking the internet farewell setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step is to start Bluetooth on your mobile and then scan scan Bluetooth devices from your phone.
Select your head set for pairing .
Provide code if asked and then click pair option

What according to you makes you a good candidate for customer service or technical support job? | My experience in customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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