Subject: Tech Support Candidate - Yash Singhal
From: Yash Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 02:05:30 -0500

| | Tech Support Test

Name | Yash Singhal
E-mail | [email-masked]
Phone Number | (91) 9873869729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Electronic components

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RS Components & Controls | Technical Support Engineer | NA | 34900
Previous Employer 1 | Keysight Technologies | Material Procurement Associate | 8 November, 2020 | 31175
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check my internet connection works.
2) Check, if website is not down.
3) Restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open bluetooth on phone and on speaker.
2) Make device visible.
3) Pair both the devices.

What according to you makes you a good candidate for customer service or technical support job? | I am good in working in a team and sometimes alone also on some projects.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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