Subject: Tech Support Candidate - shashank khanna
From: shashank khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 23:04:13 -0500

| | Tech Support Test

Name | shashank khanna
E-mail | [email-masked]
Phone Number | (0) 9971145190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | hfcl | Asst manager | 31 march 2020 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check internet connection
2. if internet connection is ok, then try to open with different browser, if its opening with different browser then it was problem with browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. enable Bluetooth on your phone by clicking on icon, then search for device name you want to connect and click on it , then do the pairing by matching number then your device will be connected
What according to you makes you a good candidate for customer service or technical support job? | i have experience of client handling in my previous employment,  handled their technical querries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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