Subject: Tech Support Candidate - Sandeep kumar Sandeep
From: Sandeep kumar Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 22:44:13 -0500

| | Tech Support Test

Name | Sandeep kumar Sandeep
E-mail | [email-masked]
Phone Number | (91) 8957172056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a page is not opening in a particular browser, I will try another one to open the page. If the problem continues then, there is a high probability that the problem is with my network, for which I will reset the modem or try to fix it.
Beside this, if problem is with browser, I will go to the setting of browser, then to advance and reset it. I also can check for updates or remove incompatable applications.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1). Start bluetooth device.
2).Right click on bluetooth icon to add a new device
3). After that I will pair it and it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Being an engineer, I have basic technical knowlege. Beside that ai have also completed my post graduation in Corporate communication management, where I have learnt to communicate different stake holders, either internal or external. This makes me a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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