Subject: Tech Support Candidate - Laljee Kushwaha
From: Laljee Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 22:32:24 -0500

| | Tech Support Test

Name | Laljee Kushwaha
E-mail | [email-masked]
Phone Number | (91) 8745040998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Walmart India | SR. Technical Support engineer | Currently working | 25000
Previous Employer 1 | IRIS Software | System analyst | August 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll read the error message carefully. Then I'll check my internet connection. If internet is working fine in my PC then I'll check after clear the browsing data. If still not working after doing this activity, then raise an incident with respective team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will do the below steps-

1-Go to setting.
2-Top the Bluetooth option.
3-Turn on Bluetooth.
4-A list of Bluetooth devices will appear.

What according to you makes you a good candidate for customer service or technical support job? | A candidate who have good knowledge of IT related issues/troubleshoot and provide easy solution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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