Subject: Trainer Candidate - Nivedita Banerji
From: Nivedita Banerji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 19:04:11 -0500

| | Tech Support Test

Name | Nivedita Banerji
E-mail | [email-masked]
Phone Number | (91) 8882455517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | Batch training in technical soft skill and process
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Every role has its own dusk and dawn calling it a most difficult will be either under statement or over whelmed. Hard days are lessons learn by it and keep it for your track
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Knowing what your customer needs and providing them makes them a great one
What according to you makes you a good candidate for this position? | I grew up in this industry. Polished my skills and that helped me in sharing my best knowledge with others
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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