Subject: Tech Support Candidate - Pedro Rodrigues
From: Pedro Rodrigues <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 12:55:40 -0500

| | Tech Support Test

Name | Pedro Rodrigues
E-mail | [email-masked]
Phone Number | (+91) 96439 20396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kfc angola | Casher | 15/012016 | 20000
Previous Employer 2 | Live sales man | Portuguese agent | 21/01/2020 | 350000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check the internet connection than enter on setting and find the best solution for the situation

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

I'm a honest person
I'm ready to work in group
I am able to learn new things

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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