Subject: Tech Support Candidate - Ajay Pandey
From: Ajay Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 10:22:18 -0500

| | Tech Support Test

Name | Ajay Pandey
E-mail | [email-masked]
Phone Number | (011) 9973492156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Axis bamk | Executive | April 16 2020 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firslty we check with url weather we put correct or not.after that we will check that page can be accesseble or not the window we have.aprt from that i don't have more knowledge about it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we switch on bluetooth in our phone .then swith on t speaker.after that search device name of speaker in phone.when it found we paired the device with mobile.after successfully pairing we can connect device with mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am keen to solve queries with my knowldege Beinga good listner i think i can understand the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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