Subject: Trainer Candidate - SAKTHIVELAN R C
From: SAKTHIVELAN R C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 08:32:06 -0500

| | Tech Support Test

Name | SAKTHIVELAN R C
E-mail | [email-masked]
Phone Number | (91) 8870880272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Highlands Infotech Pvt Ltd | Tach Support Engineer | N/A |
Previous Employer 1 | IDC Technologies | HR Executive | 23 Oct 2020 |
Previous Employer 2 | Wipro Ltd | Senior Executive | 6 Oct 2019 |

If Selected, how much time do you need to join? | 15-20 days (negotiable)

Please briefly describe your work experience specifically in training?

New hires onboarding and induction
Process knowledge training
Training Scheduling and Attendance approvals
Team handling and Coordination
Employee Performance Management
Quality Audits and Feedback sessions
Business and Performance improvement strategies
Conceptual work modeling

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One major difficult situation trainers face while training is the method that we follow. It's not necessary for every candidates to have the same understanding level, but a trainer's duty to ensure the knowledge to be dispersed to everyone in the most easiest way. The major focus to be kept in mind while giving a training session is that everything must be clear to everyone. So some exclusive or new concept of teaching has to be adopted so that the work as well as the learning process could be made more effective and create a joyful learning experience. Managing a team is basically an art where you have both extreme mindset of people whom you might need to handle and make them getting used with each other comfortably. Improvisation techniques, interactive sessions, team gatherings and meetings could be useful and help us improve the team's coordination and productivity.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something which happens over the call. great customer service means what they feel after the call. Though the words good and great have a difference in the meaning, the impact they make matters a lot. They really result in making the service provider realise various areas and methods to improved service.
What according to you makes you a good candidate for this position? | Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in team training/managing role. It’s not just my background leading successful projects for top companies, or my people skills, which have helped me develop great relationships with co-workers, new hires, fellow trainers and senior managers alike. But I’m also passionate about this industry and I’m driven to deliver high-quality work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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