Subject: Tech Support Candidate - ZACARIAS KIBOLA ZUZI
From: ZACARIAS KIBOLA ZUZI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 08:14:57 -0500

| | Tech Support Test

Name | ZACARIAS KIBOLA ZUZI
E-mail | [email-masked]
Phone Number | (+91) 7087298309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Livesalesman | customer care | 20 January | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i would figure it out where the problem is by opening a new tab and check if i can load another website, or i can restart the device and make sure the internet connection works and also check if the website is down for everybody or just me by Opening my preferred browser, and visit website checker page, such as "Down for Everyone or Just Me".
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i would make sure the bluetooth from my phone is on and that it is not connected to any other device and check as well if the speaker has got bluetooth mode and if it is not connected to any other device so that i can be able to connect the two devices.
What according to you makes you a good candidate for customer service or technical support job? | I believe that everybody is capable of doing a lot of things in this world, with or without experience human beings always manage to learn fast and understand the subject matter at a certain point, me personally, i am a good candidate for customer service because i've worked once as a customer care agent and did not face any problem when i was on duty, and also i am very good listener, good in communication, adaptability, problem solving and decision making.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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