Subject: Arabic Language Test - SERAJ ALAM
From: SERAJ ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 08:05:38 -0500

| | Foreign Language Screening Test

Name | SERAJ ALAM    /  (+91) 9718150581/ 7892269182    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We are sorry to hear that you did not receive your order within the expected time. We can see that you have placed the order with id 9643039489. We will raise the issue of misbehaving to the courier team.

We assure you that your problem would be solved as soon as possible.
We believe in customer satisfaction and happiness. You are expected to not thinking about cancelling the order and complain to the Ministry.

If there is anything else we can help you with, Please let us know.

Thanks and Regards

Seraj Alam

Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

We are sorry to hear that you did not receive the exact color of trouser. We can see that you have placed the order with id 9643039489. We will raise the issue of misbehaving to the support team. There is the exchange policy in our company, you can change your item and get a blue color trouser. We assure you that your problem would be solved as soon as possible. We believe in customer satisfaction and happiness.

If there is anything else we can help you with, Please let us know.

Thanks and Regards

Seraj Alam

Babyshop

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