Subject: Tech Support Candidate - Akash Akash
From: Akash Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 06:58:41 -0500

| | Tech Support Test

Name | Akash Akash
E-mail | [email-masked]
Phone Number | (131001) 8708254754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First of all i must check my internet connection

2) Refresh web page

3) Clear browser cache memory

4) Change browser settings

5) Change ipv4 address

6) Save the settings

7) Try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings

2) Click on bluetooth option

3) Turn the bluetooth on

4) A List of option are available

5) If your device is there in the shown list then you simply connect with device otherwise,

6) Pairing is done for bluetooth connectivity

What according to you makes you a good candidate for customer service or technical support job?

1) Good communication is must

2) Highly motivated person and problem solving skills are required

3) Technical knowledge is also require

4) Open minded and patience skills are required

5) Friendliness nature is required

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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