Subject: Tech Support Candidate - rahul bisht
From: rahul bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 06:35:03 -0500

| | Tech Support Test

Name | rahul bisht
E-mail | [email-masked]
Phone Number | (+91) 8285955923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi gazipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
computer technicL support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pinelabs | cust support | 20th feb 2021 | 18000
Previous Employer 1 | ienerziser | junior engg | 31st dec 2018 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all i should need to be clear what error its showing, if its a connection issue i will check my lan or wifi settings or i will contact to my service provider,
i will also so some easy troubleshootings on my pc
i will try to open any other website
i will check wifi is connected or not
i can also use cmd for troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on bluetooth speaker
turn on mobile bluetooth
search bluetooth correct name on mobile
select bluettoth name it will get paired auto
now your mobile is connected with bt speaker

What according to you makes you a good candidate for customer service or technical support job?

i know how to do troubleshooting thats why.
i always try to find the base of the error, i think every troubleshooting is very simple if you know the basics
if you spend your time with product physicaly.
my very first step is to understand the key features of any product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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