Subject: Tech Support Candidate - Tongkem Konyak
From: Tongkem Konyak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 05:37:33 -0500

| | Tech Support Test

Name | Tongkem Konyak
E-mail | [email-masked]
Phone Number | (91) 8837405866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagaland
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinnacle skills | Soft skills, Trainer | 31’April 2021 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I’ll refresh the system or either login again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth
2. Search
3. Pair/Connect

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills & working well under pressure
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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