Subject: Tech Support Candidate - subrata deb
From: subrata deb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 04:54:03 -0500

| | Tech Support Test

Name | subrata deb
E-mail | [email-masked]
Phone Number | (91) 9401758889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | guwahati
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MS EXCELL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI general | customer retention executive | | 17.500
Previous Employer 1 | street style store.com | customer care executive | 31st january | 15000
Previous Employer 2 | BSNL | computer operator | 30th May | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
I will try to clear Firefox's cookies and cache. i will follow the following steps to clear cache and cookie.
i will Click the Library button 57 library icon on my toolbar. (If I don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
In the Time Range to clear: drop-down,  i will select Everything.
Below the drop-down menu, i will select both Cookies and Cache. i have to Make sure other items I want to keep are not selected.
and then I will Click Clear Now.
after clearing I will reopen my browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first I will go to the settings menu on my mobile. I will Turn on the Bluetooth option. A list of available devices will appear. if the speaker is not listed, I have to press the button on speaker that makes it discoverable.
On my mobile I will select the speaker which I want to connect . and that’s it. connected.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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