Subject: Tech Support Candidate - Rishabh Awasthi
From: Rishabh Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 04:23:03 -0500

| | Tech Support Test

Name | Rishabh Awasthi
E-mail | [email-masked]
Phone Number | (91) 7982379644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 74
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Executive | 27 jan | 20
Previous Employer 1 | Just dial | Customer support executive | 20 july 2020 | 14.5
Previous Employer 2 | Aegis | Customer support executive | 7 jan 2019 | 11

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As while opening the website on the browser and while running the website if the error comes we will follow the simple troubleshooting steps what the system will tell us . First of all we will open the troubleshooting steps and will read and understand all the steps and will follow the instruction step by step and will resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we will open the bluetooth speaker and and after that we will open the phone bluetooth and will connect the device .
What according to you makes you a good candidate for customer service or technical support job? | According to me for a customer service a good candidate should have a good listening skills that what a customer is coming for a query and what the issue is facing and and should have problem solving skills and have a proper product knowledge about the product so that he is able to unserstand and able to solve the queries of the customer and for technical support job candidate should have a proper knowledge and have technical skills .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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