Subject: Tech Support Candidate - Mahashu Tiwari
From: Mahashu Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:51:50 -0500

| | Tech Support Test

Name | Mahashu Tiwari
E-mail | [email-masked]
Phone Number | (000000) 8219894837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aml logistics | Sr. Engineer | 31/01/2021 | 28000
Previous Employer 1 | Hema engineering hosur | Engineer | 24/08/2020 | 20600
Previous Employer 2 | Hema engineering hp | Engineer | 4/10/2018 | 16400

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. I will first check with my internet connection.
Step 2. then I will try to open website in another browser. If it is working perfectly then may be the problem is with my browser.
Step 3. Then I will clear my cache n cookies of my browser.
Step 4. As a user in last I will try to reinstall the browser with latest updates.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. First I will open my phone settings and will turn on my bluetooth as well as bluetooth speaker.
Step 2. Then I will pair both my phone and my bluetooth speaker.
Step 3. After pairing speaker will show in my paired list of devices.
Step 4. After that I will tap on my paired bluetooth device and then both will connect.

What according to you makes you a good candidate for customer service or technical support job? | In my previous organizations I have done work as a service department because I have to take care of all the IT and erp related needs of my users. So i think I am well connected with your requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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