Subject: Tech Support Candidate - Shiva Attri
From: Shiva Attri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:37:33 -0500

| | Tech Support Test

Name | Shiva Attri
E-mail | [email-masked]
Phone Number | (0) 9027038822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor email support | 31/01/2021 | 17600
Previous Employer 1 | Ienergizer | Sr. RepresentativeOperation | 22/04/2020 | 24700
Previous Employer 2 | ITV network | It executive | 31/04/2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps I will follow to fix this issue as follows -

1) I will make sure that my internet is working properly by opening other website on new tab.

2) I will check my browser is updated.

3) I will clear all the browsing data from the history tab and also check for date and time of my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to mobile phone is as follows -

1) Make sure speaker is connected with power outlet and its is on.

2) Open the settings of phone and select Bluetooth then turn it On from there.

3) On the same screen select your speakers bluetooth and pair with the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have three year of work experience in customer support and it help me to interact with people via phone, email and chat. I have ability to learn new software and also adapts the process of work easily. Being a experience in this field help me to assessing customer support needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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