Subject: Trainer Candidate - Varun Fotedar
From: Varun Fotedar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:25:49 -0500

| | Tech Support Test

Name | Varun Fotedar
E-mail | [email-masked]
Phone Number | (91) 9315444907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nexotron | Se.Manager | 15 sept’2020 | 85000
Previous Employer 1 | Aurelius | Sr.Manager | 31March’19 | 85000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immidiate

Please briefly describe your work experience specifically in training?

Training management,
Training coordination,
Client management,
Vendor Negitiation
Training Expectation management.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Well the most difficult situation was to setting up the environment in tandem with the need in case of high end niche trainings and coordination between the client and the trainer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is what most of the people can provide but when we talk about Great customer service is provide by only few and you actually get a testimonial or a recommendation from your customer most importantly in that case customer always comes back in great customer service.
What according to you makes you a good candidate for this position? | Well I have a great hands-on experience in terms of end to end training management. Starting from requirement gathering, understanding the need, procuring the right resources and then implementing and finally executing the training as per the client needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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