Subject: Tech Support Candidate - Shiv Murat Yafav
From: Shiv Murat Yafav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:17:52 -0500

| | Tech Support Test

Name | Shiv Murat Yafav
E-mail | [email-masked]
Phone Number | (+91) 8827041388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Singrauli Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ind innovation | Technical Executive | | 14600
Previous Employer 1 | Katyayani Telecom | Technical Executive | 31/12/2020 | 13600
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will check what is the error.
2. I will check internet connection
3. I will check that it happening only one browser or other
4. If it is happening only with one browser then click ' setting ' and delete all cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Bluetooth speaker
2. Select Bluetooth speaker on Bluetooth Mod
3. In mobile phone, sitting, select Bluetooth option and open Bluetooth.
4. Scan for device
5. Select device name to connect your phone with Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Knowledge to identify that what is the exact issues.
Good troubleshooting knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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