Subject: Tech Support Candidate - Abhishek Bhatnagar
From: Abhishek Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 02:54:46 -0500

Tech Support
Test

Name

Abhishek
Bhatnagar

E-mail

[email-masked]

Phone Number

(+91) 7599004624

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 22

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienergizer

Technical
support engineer

10 October 2020

14.5k

Previous
Employer 2

Techmahindra

Customer support executive

April 2019

10k

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page

Check on another browser

Check version of browser

Restart the web browser

Clear cache file and cookies

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

Navigate the connecte device

Turn on bluetooth I'f it's not enabled

Check the device name

Pair the new device which is bluetooth device to pairing mode

What
according to you makes you a good candidate for customer service or technical
support job?

Knowledge of product and knowledge
technically

Patience

Good listener

Empathy

Enthusiasm

On a scale of 1 - 5 please rate your fluency in spoken
English

4