Subject: Tech Support Candidate - Ankur Lodhi
From: Ankur Lodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 02:48:56 -0500

| | Tech Support Test

Name | Ankur Lodhi
E-mail | [email-masked]
Phone Number | (91) 93997317898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Pcb

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BSNL | Trainer | 2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.restart my device
2.make sure the Internet
3.make sure search results load properly.
4.If searching doesn’t work ,then there ‘a reason to believe that you ‘re not connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on mobile Bluetooth to connect the Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |