Subject: Trainer Candidate - Ruchi Verma
From: Ruchi Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 02:39:11 -0500

Tech Support
Test

Name

Ruchi
Verma

E-mail

[email-masked]

Phone Number

(91) 7009445265

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Avaso

Custoner support shift lead

Sept 2019

22k

Previous Employer 1

Fortitude

Customer
support Associate

Nov 2020

22k

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

I worked
in technical support and providing duppirtto customer on email,  chat  in uk
shift uk customers and Australia shift

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

One day I got customer request to appoint
engineer for his laptop repair but our engineer was already busy that day and we
had not availability of engineer but customer wanted tech to visit site at 11.00
AM , somehow I  called customer and tried to convince him to visit site around
1.00 pm so we can arrange alternation option to resolve such situation . This
was the best solution,  meantime I was convincing my engineer to get time for
this customer issue. So atlast customer got agree for 1.00 pm visit onsite and
somehow I arrange alternate option to resolve his laptop issue ,this was finally
successfully done. We made him finally happy.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is always timely which
concluding customer satisfaction. Great service is they when customer find it
more than his expectations , gives great feedback in happiness and can't stop
himself from giving nice feedback on time after service is received.  Moreover
good service is sinplythe service provided but great service is when we ask
customer feedback with great intention for the purpose of further improvement
.

What according to you makes you a good candidate
for this position?

I have good communication skills in written
,speaking and good communication convincing power  with passion of
communications in service dealing . I have dedication with true honest
hardworking passion for my work as I like myself to be busy in specific work or
goal to achieve.  Interest in Managemenr profile to type ,send emails and
reading business letters stuff just for knowledge and interest in reading.

On a scale of 1 - 5 please rate your fluency in
spoken English

5