Subject: Arabic Language Test - Mamoon Alsadig
From: Mamoon Alsadig <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 10:08:14 -0500

Foreign Language
Screening Test

Name

Mamoon
Alsadig    /  (+91) 7036977837    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We regret the delay in receiving the request, and just as we
regret the treatment of the transport representative for this behavior, please
know that the request will be delivered as soon as possible to you and the
complaint has been sent to the transport company to do the necessary procedures
with this employee, again please accept our deeply apology, and as the maximum
will be done.  We have to improve our service to your satisfaction,thank you
for your understanding

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

We are really sorry that you received a different product from
the one you originally ordered from our website

This is definitely not the experience we want us to have when you shopping with
us.

It also saddens us that you are not being served properly by the customer
service staff

Please be aware that the product will be replaced immediately with the relevant
product as soon as possible.thank you for shopping with us