Subject: Tech Support Candidate - Akash Tyagi
From: Akash Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 09:30:03 -0500

| | Tech Support Test

Name | Akash Tyagi
E-mail | [email-masked]
Phone Number | (91) 8077633406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | livesalesman | | | 12000
Previous Employer 1 | magnious solution | | | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the computer is running then click on the windows button on the bottom left corner and select restart. After restarting the system check for the network access on the bottom right corner. If you find the network connected, open the browser and enter the website name.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open Bluetooth
discover Bluetooth device in range
Select the device you want to connect to
check the code on the other device
select connect

What according to you makes you a good candidate for customer service or technical support job?

past experience with the company

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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