Subject: Tech Support Candidate - BABLU SINGH
From: BABLU SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 09:03:45 -0500

| | Tech Support Test

Name | BABLU SINGH
E-mail | [email-masked]
Phone Number | (+91) 8210866070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida 62A
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unistal system Pvt ltd | Technical support engineer | 30/04/2020 | 15000
Previous Employer 1 | Linking India Pvt ltd | Technical support engineer | 10/08/2019 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Browser cache-to delete the cache and refresh page by using ctrl+F5

2-Access to the site is blocked.
Clear your browser cookies and change the IP address of the computer.

3-Antivirus and firewall. Check that anti-virus or a firewall installed on your computer do not block access to NDTV.CON

4-DNS cache.
Clear the DNS cache on your computer and try to access the site again

5-VPN and alternative DNS services.

6-Browser Plugins.
For example, the AdBlock extension

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I have 2 years of experience in technical support.

I have knowledge about tool and techniques in technical support field to provide better solution.

I now to manage customer. So I hope I am good for this job

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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