Subject: Tech Support Candidate - Smrutiranjan Barik
From: Smrutiranjan Barik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 07:40:36 -0500

| | Tech Support Test

Name | Smrutiranjan Barik
E-mail | [email-masked]
Phone Number | (+91) 6290146885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Computer hardware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sixth energy technology | Technical support engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to internet connection on our pc or laptop

2.Then  will check which type error occurred while browsing.

3.Depend an error occurred will check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings

2.Bluetooth

3.On or Off status need to check.

4.Paired to other device to connect

What according to you makes you a good candidate for customer service or technical support job? | Hi
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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