Subject: Re: Tech Support Candidate - Pratik Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 19 Feb 2021 11:50:10 +0000

His tech knowledge is not good and too expensive for the profile, waitlist for now

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 19 February 2021 at 1:34 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Pratik Kumar

His spoken is good
Having tech experience too
But he have to serve 60 days notice, which is negotiable
His current salary is 40k
and expecting hike on it
he want to relocate to Noida that is why he is looking for job change

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 18 Feb, 2021, at 19:30, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Pratik Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 10:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pratik Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pratik Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6306710675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Telecommunication
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Technical Support Associate Tier 2              38000
Previous Employer 1     Teleperformance Technical Support Executive     18 Nov 2019     20000
Previous Employer 2     Awadh international School      Coordinator     16 April 2029   15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: I will check if the computer has a stable internet connection.
Step 2: I will remove and reinsert the LAN wire if connected or disconnect and re-establish the wi fi connection.
Step 3: I will clear the caches and cookies of the browser.
Step 4: I will try to use the link in other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn On Bluetooth in mobile and Speaker both.
Step 2: Ensure Bluetooth visibility is on.
Step 3: Check for the available Bluetooth devices
Step 4: Click on the Speakers Bluetooth name
Step 5: Click pair and wait for some time as pairing may take few minutes.
What according to you makes you a good candidate for customer service or technical support job? I am good in discovering customer need.
I can explain the resolution in sinple language that customer can easily understand.
Being experienced in Technical Support I have learnt to deal with customers by sharing the steps by steps resolution starting with very beginning and to narrow down the concerns reasons to reach the permanent solution.
On a scale of 1 - 5 please rate your fluency in spoken English  4