Subject: Tech Support Candidate - Shipra Srivastava
From: Shipra Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 05:16:24 -0500

| | Tech Support Test

Name | Shipra Srivastava
E-mail | [email-masked]
Phone Number | (91) 9984948367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-26, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onwards e services pvt ltd | Finacle application support | Currently available | 24380
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check internet connection
Secondly confirm website address
Then check error related with will do accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth of both device then synchronise both device and connecting by passcode
What according to you makes you a good candidate for customer service or technical support job? | Patience and understanding of customer issue to get it resolve as per requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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