Subject: Tech Support Candidate - Parveen Kumar
From: Parveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 04:21:40 -0500

| | Tech Support Test

Name | Parveen Kumar
E-mail | [email-masked]
Phone Number | (997) 1924800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Google Workspace, Ticketing Tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orion Edutech Pvt Ltd | Team Leader IT | | 30700
Previous Employer 1 | M/s Quickdel Logistics Pvt. | Sr. Executive IT | 24/9/2019 | 20000
Previous Employer 2 | Ikya Human Capital Solution Limited | Executive IT | 31/7/2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connection like wifi or LAN connectivity.
I will restart my system
I will contact to IT Team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn-on Bluetooth mode in both devices then go to Bluetooth setting in the phone and will search the speaker Bluetooth name will and pair it.

What according to you makes you a good candidate for customer service or technical support job? | Excellent technical knowledge and good communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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