Subject: Tech Support Candidate - Sweta Kumari
From: Sweta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 03:36:04 -0500

| | Tech Support Test

Name | Sweta Kumari
E-mail | [email-masked]
Phone Number | (91) 8210503272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Arvind Nagar gali no- 1 , brahampuri ,delhi 110053
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Citrix Xenapp and Xendesktop

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | still working | 22500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will check the network connectivity. Then will clear cache and cookies and  will check the permissions of browser ,if still won't work will check the error and work according
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will turn on the speaker and Bluetooth of my phone , then will go to bluetooth settings and search for my bluetooth device and then click or paired and will connect
What according to you makes you a good candidate for customer service or technical support job? | I already have an experience for the same and whenever I got some new issue i always search for that on google and mostly resolve it via myself.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |