Subject: Re: Tech Support Candidate - Pratik Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 19 Feb 2021 01:04:36 -0700 (MST)

His spoken is good 
Having tech experience too 
But he have to serve 60 days notice, which is negotiable 
His current salary is 40k 
and expecting hike on it 
he want to relocate to Noida that is why he is looking for job change 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 19:30, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pratik Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 10:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pratik Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Pratik Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 6306710675 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurugram 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Telecommunication 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Technical Support Associate Tier 2 		38000 
Previous Employer 1 	Teleperformance 	Technical Support Executive 	18 Nov 2019 	20000 
Previous Employer 2 	Awadh international School 	Coordinator 	16 April 2029 	15000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: I will check if the computer has a stable internet connection. 
Step 2: I will remove and reinsert the LAN wire if connected or disconnect and re-establish the wi fi connection. 
Step 3: I will clear the caches and cookies of the browser. 
Step 4: I will try to use the link in other browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Turn On Bluetooth in mobile and Speaker both. 
Step 2: Ensure Bluetooth visibility is on. 
Step 3: Check for the available Bluetooth devices 
Step 4: Click on the Speakers Bluetooth name 
Step 5: Click pair and wait for some time as pairing may take few minutes. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am good in discovering customer need. 
I can explain the resolution in sinple language that customer can easily understand. 
Being experienced in Technical Support I have learnt to deal with customers by sharing the steps by steps resolution starting with very beginning and to narrow down the concerns reasons to reach the permanent solution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4