Subject: Re: Tech Support Candidate - NIKET OMAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 19 Feb 2021 00:48:22 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 19:28, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: NIKET OMAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 11:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - NIKET OMAR 

	

	
	
			Tech Support Test 
		
	Name 	NIKET OMAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9936409224 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Kanpur 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	ECI Telecom 	Field support Engineer 	30/06/2020 	23000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check if it is internet connection error, if so, then will check for wifi connection/adapter. 

2. If first point is Ok then I will check the error code and verify using google that what could be the possible reason for the given error code. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open the bluetooth speaker. 
2. If the mobile phone which you need to connect is not the previously connected device then press the pair button on speaker for making the speaker available for bluetooth device. 
3. Check the name of the speaker on the available devices list on the mobile phone and tap on the speaker name to connect. 
4. As you tap on the device name it will display the automatically generated pair code and you need to tap on pair. 
5. As you tap on the pair, speaker is now connected to the mobile device and ready to go. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been supporting the customer from various circles via reaching at their sites as well as supporting them on a phone call. It was a telecom domain so it has always been a panic situation for customer to restore the traffic as soon as possible. So meeting the customer demand/grevience is not the end goal, resolving it in a given time frame is. I have been through in all this and I know how to get the customer satisfaction. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5